The majority of the effort is spent getting customers to buy your product but that is only part of the equation. You also need to make sure that those customers that you worked so hard to get are happy with their purchase. The best way to keep them happy is to let them know what is going on. While tracking numbers are important they aren't enough. People want to know more.
The problem is where do you include this information. Where do you put it so you are sure that your customers will actually see it. Your customers are viewing the order status page to check on your order so why not put the information there.
With StatusNotes you can do just that. Put whatever information you want your customers to know right where they're most likely to see it. Do your orders take 4 days to ship out? Put that on the order status page. Do you ship via UPS from Texas? Let them know on the order status page. We think this is such a simple and useful feature that we are giving it to you for free.